Return or Exchange Policy

At Century Tiles, we strive to ensure your complete satisfaction with your tile purchase. If, for any reason, you are not satisfied with your order, we offer a return or exchange policy subject to the following conditions:

1.Damaged Products:

• We will accept returns or exchanges for tiles that are received damaged. Damages must be reported to us within 7 days of the purchase date

2.Notification Process:

• To initiate a return or exchange due to damage, please contact our customer service team within 7 days of receiving your order. You can reach us via E-mail: info@centurytiles.co.uk, Tel: 020 8050 6006

3.Verification Process:

• Our team will verify the damage claim and may request supporting evidence such as photographs of the damaged tiles. Please retain the original packaging for inspection purposes.

4.Return Authorization:

• Once your claim is verified, we will provide you with a return authorization (RA) number and instructions for returning the damaged tiles.

5.Return Shipping:

• Customers are responsible for the cost of return shipping unless otherwise stated by our customer service team. We recommend using a trackable shipping method to ensure the safe return of the tiles.

6.Refund or Exchange:

• Upon receipt of the returned tiles, we will inspect them to ensure they meet our return policy criteria. If approved, you may choose to receive a refund for the purchase price or exchange the tiles for a replacement product of equal value.

7.Non-Returnable Items:

• Please note that custom or special-order tiles, as well as clearance or sale items, are non-returnable and non-refundable unless they are damaged.

8.Refund Processing Time:

• Refunds will be processed within 5 business days of receiving the returned tiles. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

9.Contact Us:

• If you have any questions or concerns about our return or exchange policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with your purchase.

By placing an order with Century Tiles, you acknowledge and agree to abide by the terms and conditions of our return or exchange policy as outlined above.

Century Tiles reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current version of our return or exchange policy.

Thank you for choosing Century Tiles. We appreciate your business.